Privacy Commitment
At Hostneko, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our practices regarding data collection, use, and protection.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when:
- Creating an account or registering for our services
- Making purchases or payments
- Contacting customer support
- Subscribing to newsletters or marketing communications
- Participating in surveys or promotions
Technical Information
We automatically collect certain technical information, including:
- IP addresses and device identifiers
- Browser type and version
- Operating system information
- Website usage patterns and analytics
- Server logs and performance metrics
Service Usage Data
When you use our hosting services, we collect:
- Domain names and website configurations
- Resource usage statistics
- Email and database activity logs
- Support ticket communications
2. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Providing and maintaining our hosting services
- Processing payments and managing accounts
- Delivering customer support and technical assistance
- Monitoring service performance and uptime
Communication
- Sending service-related notifications and updates
- Responding to inquiries and support requests
- Providing marketing communications (with consent)
- Sending security alerts and important notices
Improvement and Analytics
- Analyzing usage patterns to improve our services
- Conducting research and development
- Personalizing user experience
- Preventing fraud and ensuring security
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and billing
- Data center operations and infrastructure
- Customer support and communication tools
- Analytics and monitoring services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Advanced firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Secure data centers with physical access controls
Administrative Safeguards
- Employee training on data protection practices
- Access controls and authentication requirements
- Regular backup and disaster recovery procedures
- Incident response and breach notification protocols
Security Notice
While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using best practices.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Receive information about how your data is processed
Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for data processing
Control and Objection
- Object to certain types of data processing
- Restrict processing of your information
- Opt-out of marketing communications
Exercise Your Rights
To exercise any of these rights, please contact our privacy team:
Email: privacy@hostneko.com
Response Time: We will respond to your request within 30 days
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Retained while your account is active and for 7 years after closure
- Payment Data: Retained for 7 years for tax and accounting purposes
- Support Communications: Retained for 3 years for quality assurance
- Website Analytics: Aggregated data retained for 2 years
- Security Logs: Retained for 1 year for security monitoring
When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.
8. International Data Transfers
Our services operate globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses for EU data transfers
- Adequacy decisions for approved countries
- Binding Corporate Rules for internal transfers
- Certification schemes and codes of conduct
We maintain the same level of protection for your data regardless of where it is processed.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately at privacy@hostneko.com.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will post the updated policy on our website
- We will update the "Last Modified" date
- For significant changes, we will provide additional notice
- We may send email notifications to registered users
Your continued use of our services after policy changes constitutes acceptance of the updated terms.
11. Contact Information
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Privacy Officer
Company: Hostneko Ltd.
Email: privacy@hostneko.com
Phone: +1 (555) 123-4567
Address: 123 Tech Street, Digital City, DC 12345
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Data Protection Officer
For EU residents, you can also contact our Data Protection Officer directly at dpo@hostneko.com for any privacy-related inquiries or to exercise your rights under GDPR.